At Universe Nails and Spa, we strive to provide a relaxing and enjoyable experience for all our clients. To ensure the highest level of service and satisfaction, please review our salon policies: Appointments * Booking: We recommend scheduling appointments in advance to ensure availability. Walk-ins are welcome based on availability. * Confirmation: Please confirm your appointment at least 24 hours in advance. * Late Arrivals: Arriving late may limit the time allocated for your service, reducing its effectiveness and your enjoyment. Clients arriving more than 15 minutes late may need to reschedule. Cancellations * Notice: We kindly ask for at least 24 hours' notice for any cancellations or rescheduling. This allows us to accommodate other clients. * No-Shows: Clients who do not show up for their appointment without prior notice may be subject to a fee. Health and Safety * Hygiene: We adhere to strict sanitation and sterilization protocols to ensure a clean and safe environment for our clients and staff. * Health Conditions: Please inform us of any health conditions, allergies, or injuries that may affect your service. We may require a doctor's note for certain conditions. * Children: For their safety and the comfort of other clients, children under the age of 12 must be supervised at all times and are only allowed in the salon if they are receiving a service. Payments * Accepted Methods: We accept cash, major credit cards, and debit cards. Personal checks are not accepted. * Gratuities: Gratuities are not included in the service price but are greatly appreciated. * Refunds and Adjustments * Service Satisfaction: If you are not completely satisfied with your service, please let us know before leaving the salon. We will make every effort to correct the issue. * Products: Unopened and unused retail products may be returned within 14 days of purchase for a full refund. Personal Belongings Valuables: We are not responsible for lost or stolen items. Please keep your personal belongings secure during your visit. Conduct Behavior: We strive to maintain a peaceful and respectful atmosphere. Any inappropriate behavior or language will not be tolerated and may result in refusal of service. By adhering to these policies, we aim to provide you with the best possible experience at Universe Nails and Spa. Thank you for your understanding and cooperation. For any questions or further information, please contact us at: Universe Nails and Spa Address: 2400 Juan Tabo Blvd NE, Suite A, Albuquerque, NM 87123 Phone: (505) 900-5383 Email: [email protected]